# 2004 FORD EXPLORER — POWER TRAIN:AUTOMATIC TRANSMISSION
> NHTSA complaint `780471` · 2010-04-12 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2004
- **Manufacturer:** Ford Motor Company
- **Component:** POWER TRAIN:AUTOMATIC TRANSMISSION
- **Miles at failure:** 100
## Narrative
WHEN I SHIFT FROM DRIVE OR NEUTRAL INTO REVERSE, THERE IS A LONG HESITATION BEFORE THE CAR THEN LEAPS BACKWARD HARD.  DELAY THEN HARD REVERSE.    WHEN I AM PARALLEL PARKING, I HAVE SOMETIMES HIT THE CAR BEHIND ME HARD BECAUSE OF THIS.  THIS PROBLEM HAS BEEN EXTENTED SINCE I PURCHASED THE CAR NEW IN 2004.  I HAVE BROUGHT THE CAR INTO THE DEALER AT LEAST TEN TIMES WHEN IT WAS NEW.  THEY MADE MANY CHANGES, INCLUDING AN ENTIRELY NEW "BOX" OF A SORT I DON'T RECALL, ALL TO NO AVAIL, FINALLY TELLING ME THE PROBLEM WAS CAUSED BY INSTALLING THE WRONG TRANS FLUID AT MANUFACTURING.      RECALL NECESSARY. *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*