# 2002 LEXUS ES300 — VEHICLE SPEED CONTROL
> NHTSA complaint `780826` · 2010-04-12 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** LEXUS
- **Model:** ES300
- **Year:** 2002
- **Manufacturer:** Toyota Motor Corporation
- **Component:** VEHICLE SPEED CONTROL
- **Speed:** 5 mph
## Narrative
I OWNED A 2002 LEXUS ES 300 WHICH IN JANUARY 2010 BEFORE THE CRAZE OF THE ACCELERATION BECAME POPULAR, IT TOOK OFF, WITHOUT PROVOCATION, SHIFT LOCKED, ACCELERATION LOCKED, AND BRAKES DIDN'T WORK.  I FILED A BBB.ORG COMPLAINT, I FAXED, EMAILED, FACEBOOKED, AND TWITTERED TOYOTA LEXUS CONCERNING MY CONCERNS, AND THE FACT THAT AS A DISABLED VET, WHO SPENT HIS ENTIRE EARNINGS ON A CAR FOR HIS FAMILY, AND THAT VEHICLE CRASHED WITHOUT PROVOCATION, AND ASKED FOR THEIR HELP.  THEY NEVER ANSWERED THE BBB COMPLAINTS WITH THE USA LOCATION OR NORTH AMERICAN, FROM FACEBOOK, THEY SAID TO CONTACT THE CUSTOMER SATISFACTION DEPARTMENT, WHICH I DID.  WHEN CONTACTING THE CUSTOMER SATISFACTION DEPARTMENT, THEIR JOBS ARE TO ATTEMPT TO TALK FAST, IN THE ATTEMPT TO SAY IT WAS DRIVERS ERROR.  I TOLD THEM THAT I WASN'T INTERESTING IN SUING, WASN'T INTERESTED IN PLACING BLAME, JUST INTERESTED IN THEIR HELP IN ASSISTING ME IN REPAIRING MY GARAGE, AND THEIR ASSISTANCE IN ME GETTING A NEW USED VEHICLE, THAT'S ALL.  I INFORMED THEM THAT WHILE HURT BY THE ACCIDENT, I WASN'T NOR DIDN'T SEEK A ATTORNEY, OR LEGAL REPRESENTATION, AND THAT I WOULD THINK THAT THEY WOULD WANT TO ASSIST THIS VETERAN AS A ACT OF KINDNESS.  I ONLY ASKED THAT THEY ASSIST IN MY HOME REPAIRS, AND GETTING ANOTHER SAME LIKE VEHICLE, IN ALTERNATE, HELPING ME WITH MY HOME REPAIRS DEDUCTIBLE AND ASSISTING ME IN GETTING ANOTHER VEHICLE, AND AS A LAST ALTERNATIVE, I ASKED THEM IF THEY WOULD ISSUE A NON-QUALIFYING CERTIFICATE SO OTHER THAN INCO
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*