TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. WHILE DRIVING 30 MPH, THE CONTACT WAS UNABLE TO CONTROL THE STEERING WHEEL AND CRASHED INTO A GUARDRAIL. THE CONTACT SUFFERED BROKEN RIBS, SEVERAL BRUISES AND CUTS. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE MANUFACTURER CONFIRMED THAT AN INVESTIGATOR WOULD FURTHER ASSESS THE FAILURE. THE INVESTIGATION HAD NOT OCCURRED WHEN THE COMPLAINT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE 25,000. UPDATED 06/22/10.*LJ