NHTSA complaint: 2007 NISSAN ALTIMA HYBRID — AIR BAGS
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) DEAR SIR/MS., I WOULD LIKE TO INFORM YOU THAT MY CAR (2007 NISSAN ALTIMA HYBRID) ACCELERATED SUDDENLY AND ABRUPTLY (FIRST FORWARD AND THEN BACKWARDS), FULL THROTTLE, ON FEBRUARY 21, 2010, WHEN I WAS TRYING TO PARK IT IN THE GARAGE. THE BRAKES FAILED AND THE AIR BAGS DID NOT DEPLOY DURING THIS INCIDENT. AS A RESULT, THERE WAS MAJOR DAMAGE TO THE CAR, OUR HOME AND PERSONAL PROPERTY. THE COSTS FOR REPAIR OF OUR HOME AND CAR, AND REPLACEMENT OF PERSONAL PROPERTY ARE ENORMOUS (>$30K). I BELIEVE THAT THIS INCIDENT WAS CAUSED BY DEFECTIVE ELECTRONICS/COMPUTER/ ELECTRICAL SYSTEMS INSTALLED IN THE CAR. NISSAN HAS INSPECTED THE CAR, BUT HAS NOT TAKEN ANY RESPONSIBILITY OR ACCOUNTABILITY. I DO NOT CONSIDER THIS VEHICLE SAFE, AND ACCORDINGLY, I DO NOT INTEND TO GET IT REPAIRED. AT THE SAME TIME, I DO NOT HAVE ANOTHER VEHICLE FOR USE, AND AS A RESULT I AM IMMOBILE AND GOING THROUGH GREAT DIFFICULTIES. NISSAN HAS REFUSED TO COOPERATE AND RESOLVE THIS MATTER. I WOULD LIKE NISSAN TO TAKE RESPONSIBILITY/ACCOUNTABILITY, PAY FOR THE DAMAGES TO MY HOME AND PERSONAL PROPERTY, TAKE THIS CAR BACK, PAY FOR AN ALTERNATE VEHICLE, AND WAIVE ALL FUTURE PAYMENTS TO NISSAN MOTOR ACCEPTANCE CORPORATION (NMAC), OR REFUND ALL MONIES PAID SO FAR TO NMAC BY ME. I WOULD APPRECIATE IF YOU COULD INVESTIGATE THIS MATTER AND RESOLVE IT TO MY SATISFACTION. THANK YOU FOR YOUR HELP AND SUPPORT. [XX
National Highway Traffic Safety Administration — Office of Defects Investigation