TL*THE CONTACT OWNS A 2009 KIA MOTOR BORREGO. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE CONTACT APPLIED THE BRAKES BUT THEY DID NOT ENGAGE; THE FAILURE RESULTED IN A CRASH. NO POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP THAT WORKS WITH THE AUTHORIZED DEALERSHIP. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 20,000.