MY SON WAS DRIVING MY 2008 CHEVY COBALT, TRYING TO MAKE A TURN INTO A PARKING LOT WHEN HE GOT THE CHIMING NOISE AND AT THAT POINT WAS WITHOUT POWER STEERING. TRAVELING @15-20 MILES PER HOUR AND A 6FT MAN AT 200LBS HAD EVERYTHING HE COULD DO TO NAVIGATE THE VEHICLE OFF THE ROAD. TWO DAYS AFTER THE INCIDENT WHEN MY SON COULD NOT MOVE AND WAS IN IMMEASURABLE PAIN HE WAS BROUGHT TO THE ER AND DIAGNOSED WITH A CERVICAL SPINAL SPRAIN. THE VEHICLE WAS TAKEN TO JEFF WYLER CHEVY IN SPRINGFIELD OHIO AFTER THE CRASH. IN RESPONSE TO MY REQUEST FOR SERVICE ON THE VEHICLE KNOWN TO BE PART OF A RECALL FOR THIS EXACT SITUATION I WAS TOLD THAT THE THEY DETERMINED THE CODE FOR LOSS OF POWER STEERING WAS NEVER TRIGGERED. I EXPLAINED OF THE CHIMING DESCRIBED BY MY SON AND WAS TOLD BY THERE SERVICE MANAGER TJ THAT THERE WAS NOTHING THEY COULD DO UNTIL DIRECTED BY GM. I HAVE SPENT FOUR DAYS TRYING TO GET GM TO HANDLE THIS ISSUE, I WAS ACTUALLY TOLD I COULD PUT IT THROUGH MY PERSONAL INSURANCE AND REQUEST REIMBURSEMENT? SERIOUSLY? AT THIS POINT MY SON IS HURT AND OUT OF WORK, WE HAVE NO VEHICLE AND NO RENTAL WHICH I HAVE REQUESTED SINCE THIS BEGAN. I WAS ACTUALLY TOLD BY THEIR CUSTOMER SERVICE REP ON THE PHONE THAT SHE DID NOT SEE A RECALL ON MY VEHICLE. I ADVISED HER I HAD RECEIVED VIA MAIL THE NOTIFICATION AND WOULD NOT ACCEPT THAT AS AN ANSWER. HOW CAN GM CONTINUE TO HAVE THIS VEHICLE ON THE ROAD DOES SOMEONE HAVE TO DIE BEFORE THEY ARE ACCOUNTABLE. I HAVE BEEN WORKING ON THIS ISSU