# 2009 SMART FORTWO — SERVICE BRAKES, HYDRAULIC
> NHTSA complaint `803305` · 2010-07-31 · SMART USA DISTRIBUTOR LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** SMART
- **Model:** FORTWO
- **Year:** 2009
- **Manufacturer:** SMART USA DISTRIBUTOR LLC
- **Component:** SERVICE BRAKES, HYDRAULIC
- **Miles at failure:** 7,700
- **Speed:** 10 mph
## Narrative
I HAVE A 2009 SMART FOR TWO PASSION MODEL ON 7/21 I WENT TO GO INTO A PARKING PLACE AT A SMALL SHOPPING AREA AND THE BRAKES SLOWED ME DOWN BUT WOULD NOT ALLOW ME TO COME TO A COMPLETE STOP. I WAS GOING VERY SLOW BUT COULD NOT STOP THUS I HIT THE WINDOW OF A FURNITURE STORE. IT BROKE THE WINDOW AND THE ONLY DAMAGE TO MY CAR WEE CUTS IN THE PLASTIC FROM THE FALLING GLASS AS IT TOOK THEM 2 HOURS TO PICK IT UP. THE POLICE FILED A REPORT, NO ONE  WAS INJURED, THE AIR BAGS DID NOT DEPLOY, AND I WENT SUCH A SHORT  DISTANCE I DID NOT HAVE TIME TO THINK ABOUT PUTTING ON THE  EMERGENCY BRAKE. THERE WAS NO WARNING THAT I AM AWARE OF. ALL I REMEMBER IS PUSHING THE BRAKE PEDAL ALL THE WAY TO THE FLOOR AND IT WOULD NOT STOP. THERE ARE FACTORY FLOOR MATS IN THE CAR AND I HAVE MANY PICTURES. IT HAS BEEN AT THE DEALER SINCE THE ACCIDENT AND THEY SAID THEY CANNOT FIND ANYTHING WRONG. SMART IS SUPPOSE TO SEND A REPRESENTATIVE TO SEE IT. I REALLY HAVE LITTLE FAITH IN THIS DEALERSHIP AND YOU CAN NEVER REACH ANYONE TO TALK TO ALL YOU GET ARE VOICEMAILS AND NO CALL BACK. FINALLY GOT THROUGH ON WED 7/28 WHEN THEY SAID THEY FOUND NOTHING WRONG. IT IS STILL AT SMART OF TREVOSE (PA). *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*