NHTSA complaint: 2010 DODGE JOURNEY — ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL*THE CONTACT OWNS A 2010 DODGE JOURNEY . THE CONTACT STATED WHILE DRIVING 60 MPH, WHEN THE VEHICLE STALLED AND HE WAS THEN ABLE TO COAST ONTO THE EMERGENCY LANE. THE CONTACT TRIED TO START THE VEHICLE MULTIPLE TIMES WHEN BLUE SMOKE WAS UNDERNEATH THE HOOD. IT WAS DIFFICULT FOR THE CONTACT TO GET OUT OF THE VEHICLE SINCE THE ELECTRONIC LOCKS FAILED TO OPEN THE DOORS. THE CONTACT WAS ONLY ABLE TO GET OUT OF THE VEHICLE BY ENGAGING THE SMART KEY. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE STARTER WAS MELTING AND THE VEHICLE WAS OUT OF GAS . THE FAILURE OCCURRED TWO ADDITIONAL TIMES AT A LOW MILEAGE PRIOR THIS INCIDENT. THE STARTER WAS PREVIOUSLY REPAIRED. THE FAILURE MILEAGE WAS 5000. THE CURRENT MILEAGE WAS 1012.
National Highway Traffic Safety Administration — Office of Defects Investigation