TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE WAS INVOLVED IN A MULTI VEHICLE CRASH IN WHICH THE VEHICLE WAS DESTROYED YET THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS AVAILABLE. THE CONTACT AND A PASSENGER SUSTAINED MAJOR INJURIES AND WERE BOTH TRANSPORTED VIA AMBULANCE TO THE HOSPITAL. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE COMPANY BUT WAS NOT EXAMINED FOR THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 99,700.