WE WERE PULLING INTO A COVERED CARPORT, AND THERE WAS A BBQ GRILL AND HOUSE ADDITION IN FRONT OF US. MY HUSBAND APPLIED THE BRAKES TO HIS 2007 TOYOTA TACOMA AND THE VEHICLE ACCELERATED CAUSING US TO HIT THE GRILL/ADDITION THAT WAS IN FRONT OF US. HE HAD BOTH FEET JAMMED ON THE BRAKE PEDAL AND THE VEHICLE DID NOT STOP UNTIL AFTER WE HIT THE GRILL/ADDITION. THIS IS THE LAST TIME IT HAPPENED BECAUSE THE VEHICLE IS STILL SITTING AT THE SCENE OF THE ACCIDENT, WE ARE TOO SCARED TO DRIVE IT. TOYOTA AND THE INSURANCE COMPANY HAVE BEEN CONTACTED. TOYOTA RECORDED THE COMPLAINT, TOLD ME THAT SOMEONE WOULD CALL BACK IN ONE BUSINESS DAY...THAT DID NOT HAPPEN I HAD TO CALL THEM BACK. AFTER REACHING A PERSON IN THE SECOND CLAIM DEPARTMENT, HE THEN TOOK MY STATEMENT AGAIN AND SAID THAT THE CASE WAS BEING TRANSFERRED YET AGAIN AND THAT SOMEONE WOULD CONTACT ME IN 10-14 BUSINESS DAYS. AFTER THAT CONTACT THEY WILL SET UP AN INSPECTION OF THE VEHICLE AND TOYOTA WILL ISSUE A RULING 30 DAYS AFTER THE INSPECTION TAKES PLACE. THE GENTLEMAN SAID THAT HE DOES NOT RECOMMEND THAT WE FIX THE VEHICLE OR DRIVE IT UNTIL THE INSPECTION TAKES PLACE, BUT IT IS OUR CHOICE. WELL THE DEALERSHIP REFUSES TO FIX THE VEHICLE UNTIL TOYOTA RESOLVES THE CLAIM SO OUR HANDS ARE TIED. WE ARE HOPING THAT THE VEHICLE GETS REPAIRED AND THAT TOYOTA CAN GUARANTEE THAT THIS WILL NOT HAPPEN AGAIN. BUT FOR NOW WE ARE JUST WAITING, AND PAYING ON A VEHICLE WE CANNOT DRIVE WHILE THEY TAKE THEIR GOOD OLD TIME TO CALL US AND