# 3M SERIES 963 — EQUIPMENT
> NHTSA complaint `840116` · 2011-02-03 · 3M COMPANY TRAFFIC SAFETY SYSTEMS DIV.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** 3M
- **Model:** SERIES 963
- **Year:** —
- **Manufacturer:** 3M COMPANY TRAFFIC SAFETY SYSTEMS DIV.
- **Component:** EQUIPMENT
## Narrative
THE WINDSHIELD WIPER MOTOR OF MY 1990 FORD WINDSTAR HAS FAILED SEVERAL TIMES.  IT WAS RECALLED EARLY AFTER MANUFACTURE OF THE CAR AND REPLACED BY FORD, BUT THE REPLACEMENT HAS THE SAME PROBLEM.  INTERMITTENT IS DYSFUNCTIONAL.  THE MOTOR CONTINUED TO OPERATE EVEN AFTER THE CAR WAS TURNED OFF! (CAUSED A FIRE, HAD TO HAVE THE FIRE DEPARTMENT HERE) AND THAT WAS THE REPLACED MOTOR.  FORD REFUSES TO TAKE ANY RESPONSIBILITY FOR IT SINCE IT WAS ALREADY "REPLACED" UNDER THE RECALL.  BUT THE PROBLEM CONTINUES.  HAD IT REPLACED AGAIN PAYING PRIVATELY AND THE SAME PROBLEM.  DON'T KNOW IF IT'S THE MOTORS FORD IS USING ON THIS MODEL OR SOMETHING ELSE WRONG WITH THIS CAR THAT MAKES THE WIPERS DO THIS.  CURRENTLY, NO INTERMITTENTLY ON THE WIPERS AGAIN.  (THIRD MOTOR)  THANK YOU FOR ANYTHING YOU CAN DO. *TR
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*