TL*THE CONTACT OWNS A 1997 CHEVROLET CAVALIER. THE CONTACT WAS DRIVING 10 MPH WHEN THE STEERING WHEEL BECAME RESISTANT AND LOCKED. WITHOUT STEERING CAPABILITY, THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE AND CRASHED INTO A BUILDING. THE CONTACT SUSTAINED HEAD INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER SENT AN INVESTIGATOR TO INSPECT THE VEHICLE FOR THE FAILURE AND CONCLUDED THAT THE CRASH WAS NOT DUE TO ANY TYPE OF DEFECT. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 116,000. UPDATED 05/04/11 *BF UPDATED 1/5/12 *CN