# 2003 FORD EXPLORER — LATCHES/LOCKS/LINKAGES
> NHTSA complaint `855115` · 2011-05-06 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2003
- **Manufacturer:** Ford Motor Company
- **Component:** LATCHES/LOCKS/LINKAGES
- **Miles at failure:** 117,500
## Narrative
MY 2003 FORD EXPLORER WAS PARKED IN MY DRIVEWAY AND IT SOMEHOW ROLLED DOWN APPROX 150 FEET AND SMASHED INTO A TREE.  THERE WAS NO ONE IN THE VEHICLE IT WAS PARKED AND THE KEYS WERE IN THE HOUSE.  I IMMEDIATELY CALLED MY INSURANCE (STATE FARM) AND THEY HAD ME CALL A COLLISION GARAGE TO COME OUT AND THEY CAME WITHIN THE HOUR.  THEY HAVE STATED THAT THE VEHICLE IS A TOTAL LOSS.  THE NEXT MORNING I CALLED FORD AND THEY DISREGARDED ANYTHING I SAID AND SAID MY INSURANCE SHOULD TAKE CARE OF IT.  I AM STILL PAYING ON A LOAN FOR THIS CAR AND I DO HAVE FULL COVERAGE BUT I AM NOW WITHOUT A VEHICLE AND I AM SCARED TO THINK OF WHAT MIGHT OF HAPPENED IF MY DAUGHTERS WOULD OF BEEN PLAYING IN THE BACKYARD.  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*