TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE VEHICLE VEERED OFF OF THE ROAD AND CRASHED INTO A TREE. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE FACE DUE TO BROKEN GLASS. THE POLICE WERE NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND ADVISED HER TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.