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2001 MERCEDES BENZ S500 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

fire · 875700 · 2011-08-23

Vehicle

Make
MERCEDES BENZ
Model
S500
Year
2001
Manufacturer
Mercedes-Benz USA, LLC
Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Miles at failure
106,000

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
Yes
Medical attention
No
Vehicle towed
No

Narrative

MY INSTRUMENT PANEL LIGHTS (DASH BOARD) WENT OUT ON MY 2001 S500 MERCEDES BENZ CAR. THE LIGHTS WOULD FLICKER ON OCCASIONALLY AND GO BACK OUT. I WAS ABLE TO RECOVER THE SIGNAL LIGHTS BY CHANGING THE FUSES. WHILE ON A ROAD TRIP MY KIDS NOTICED A SMELL AND SMOKE COMING OUT OF THE DASH BOARD. WE EXITED THE CAR AND FLAGGED DOWN A POLICE OFFICER. WE WERE TOLD TO GET AS MUCH AS WE COULD OUT OF THE CAR BECAUSE IT WAS GOING TO CATCH FIRE. WITHIN IN SECONDS MY DASH BOARD WAS IN FLAMES. I COULD NOT BELIEVE IT. THE INSTRUMENT CLUSTER HAD AN ELECTRICAL MALFUNCTION AND IGNITED INTO FLAMES. I CONTACTED MERCEDES TO FIND OUT ABOUT A POSSIBLE RECALL AND TO REPORT THAT THERE IS A MORE SERIOUS DANGER ASSOCIATED WITH THE MALFUNCTION OF THE INSTRUMENT CLUSTER. I WAS ASKED WHAT DID I EXPECT FOR THEM TO DO? THE FIRE DEPARTMENT REMOVED THE CLUSTER FROM THE DASH BOARD TO ASSURE THE FIRE WOULD NOT RESTART AND IDENTIFIED THE INSTRUMENT CLUSTERS AS THE CAUSE OF FIRE. *TR

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10421253
Machine
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