TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE INTERIOR FRONT DRIVER SIDE DOOR SEVERELY LACERATED HER HAND WHEN SHE ATTEMPTED TO OPEN THE DOOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS COMMON. THE DOOR HANDLE WAS BEGINNING TO FRACTURE AND CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 39,000.