# 2011 BUICK LACROSSE — STEERING
> NHTSA complaint `891861` · 2011-11-23 · General Motors, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** BUICK
- **Model:** LACROSSE
- **Year:** 2011
- **Manufacturer:** General Motors, LLC
- **Component:** STEERING
- **Miles at failure:** 2,900
- **Speed:** 45 mph
## Narrative
HAVE HAD CONTINUED PROBLEMS WITH ADJUSTABLE STEERING WHEEL LOCKING MECHANISM  THE DEALER HAS ADVISED THAT IT "IS THE WAY IT IS"  RETURNED MULTIPLE TIMES .  I WAS TO FIND A MAJOR SERVICE REPAIR ON LINE ABOUT THE PROBLEM AND CALLED THE DEALERSHIP.  IT WAS THEN SUPPOSED TO BE  REPAIRED...BUT WITHIN 5 MILES OF OUR HOME ON A TWISTING ROAD THE STEERING WHEEL BECAME DISCONNECTED FROM THE LOCKING DEVISE!!!!  I WAS TO LOOSE CONTROL OF THE CAR DUE TO THE WAY IT HAPPENED...WITHOUT ANY WARNING AND LOST CONTROL WENT OFF THE ROAD.  I WILL NOT DRIVE THE CAR..($40,000 +) DUE TO THE WAY IT IS NOW. THE DEALERSHIP..GM..WILL BE SENDING A TOW TRUCK TO  RE SERVICE THE PROBLEM TODAY...(IF THE SAFETY PROBLEM IS CORRECTABLE )  THIS HAS BEEN A ON GOING PROBLEM AND DEALERSHIP SAYS 'THIS IS THE FIRST TIME WE HAVE SEEN SUCH A PROBLEM"  (IF SO..WHY A SERVICE BULLETIN HAS BEEN ISSUED ..NHTSA 10038705..REFF PI-0462..?    THE DEALERSHIP AND OR GM DID NOT STRESS THE SAFETY CONCERNS OF THIS PROBLEM.  EVERYTHING ELSE ON THIS CAR HAS WORKED 100%...WITH EXCEPTION OF THE LOSS OF STEERING CONTROL AFTER SERVICING AFTER THE SERVICE WAS PERFORMED  FOR THIS CONDITION.  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*