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1998 DODGE RAM 3500 — EXTERIOR LIGHTING

fire · 893556 · 2011-12-04

Vehicle

Make
DODGE
Model
RAM 3500
Year
1998
Manufacturer
Chrysler (FCA US, LLC)
Component
EXTERIOR LIGHTING
Miles at failure
93,500
Speed
60 mph

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

THIS INCIDENT INVOLVED FAILURE OF THE HEADLIGHT SWITCH AS DESCRIBED IN SAFETY RECALL #819 FOR 1995-1997 MODEL VEHICLES, RESULTING IN SMOKE AND MELTING OF CONNECTOR AND WIRES. INACTION BY DODGE AND A COPY OF THE COMPLAINT FOLLOWS: THANK YOU FOR CONTACTING THE RAM CUSTOMER ASSISTANCE CENTER IN REGARDS TO YOUR 1998 RAM 3500. YOUR CONCERNS, PARTICULARLY IN VIEW OF THE EXPENSE AND INCONVENIENCE INVOLVED IN THIS ISSUE, ARE UNDERSTANDABLE. HOWEVER, YOUR REQUEST FOR CONSIDERATION IN THIS MATTER MUST BE DECLINED, BECAUSE THE VEHICLE IN QUESTION HAS EXCEEDED THE TIME OR MILEAGE LIMITATIONS OF THE MANUFACTURER'S WARRANTY AT THE TIME THE EXPENSE WAS INCURRED. ALTHOUGH A MORE FAVORABLE REPLY COULD NOT BE PROVIDED, SHARING YOUR CONCERN WITH US IS APPRECIATED. THANKS AGAIN FOR YOUR EMAIL. [XXX] CUSTOMER SERVICE REPRESENTATIVE RAM CUSTOMER ASSISTANCE CENTER FOR ANY FUTURE COMMUNICATIONS RELATED TO THIS EMAIL, PLEASE REFER TO THE FOLLOWING INFORMATION: REFERENCE NUMBER: [XXX] EMAIL CASE NUMBER:[XXX] REPLY LINK: HTTP://WWW.CHRYSLER.COM/WCCS/BRAND_FORMS/US/REPLY.JSP?TRK_ID=KMM7555581V19546L0KM& ORIGINAL MESSAGE FOLLOWS: ------------------------ US CUSTOMER SERVICE - DODGE BRAND SITE BRIEF DESCRIPTION: RECALL #819 HEADLIGHT SWITCH FAILURE COMMENTS: ALTHOUGH MY DEALER REP SAID THAT RECALL #819 DID NOT APPLY TO MY VEHICLE, I EXPERIENCED AN IDENTICAL FAILURE ON NOVEMBER 23, 2011 AFTER DRIVING THE VEHICLE FOR 16 HOURS WITH THE HEADLIGHTS ON

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10438502
Machine
JSON-LD · Markdown