← NHTSA complaints

2004 NISSAN MAXIMA — AIR BAGS

crash · 895788 · 2011-12-17

Vehicle

Make
NISSAN
Model
MAXIMA
Year
2004
Manufacturer
Nissan North America, Inc.
Component
AIR BAGS
Miles at failure
55,000

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

MY COMPLAINT IS NOT ABOUT A PART FAILING, BUT IN NISSAN'S RESPONSE TO REPLACE A PART. MY 2004 NISSAN MAXIMA WAS INVOLVED IN A COLLISION WHERE THE SIDE AIRBAG DEPLOYED. IN THE REPAIR WORK, THE AIRBAG MODULE NEEDS TO BE REPLACED (ORDERED). THE PART WAS ORDERED ON OCT. 12, 2011 AND AFTER MORE THAN TWO MONTHS OF THE PART BEING ORDERED, THE PART HAS STILL NOT BEEN PRODUCED BY NISSAN. FIRST I WAS TOLD IT WAS A BACK-ORDER ISSUE, BUT THEN I LOST MY PATIENCE AFTER 2 MONTHS AND CALLED NISSAN CORPORATE, I WAS TOLD THAT IT IS A COMPONENT DISTRIBUTION ISSUE, WHICH TELLS ME ABSOLUTELY (WAIT FOR IT) NOTHING. THE MOST FRUSTRATING THING FOR ME IS THAT I AM BEING TOLD THAT THE DELIVERY OF THE PART IS INDEFINITE, SO MY CAR SITS AT THE COLLISION SHOP BASICALLY IN LIMBO. I HAVE RESEARCHED AND CANNOT FIND ANY RECALL INFORMATION FOR MY VEHICLE RELATING TO THIS PART. FROM WHAT I HAVE BEEN ABLE TO GATHER, THERE SEEMS TO BE AN ISSUE WITH THE TESTING OF THE PART, THEREFORE THE PART IS NOT BEING PRODUCED. IN MY OPINION THIS IS DISCREETLY BEING KEPT QUIET AND DISGUISED AS A BACK-ORDER ISSUE BY NISSAN. I SEE RECALL ISSUES FOR THIS PART FOR THE ALTIMAS, BUT NOT THE MAXIMAS. IT SEEMS LIKE THIS IS A BIGGER ISSUE THAN NISSAN IS WILLING TO ACKNOWLEDGE. I AM TRYING TO FIND ALL AVENUES TO MAKE THIS COMPLAINT ABOUT THIS MATTER AND HOPE THAT IT REGISTERS. *TR

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10440292
Machine
JSON-LD · Markdown