TL* THE CONTACT OWNS A 2002 HONDA CIVIC. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE INOPERABLE. ALSO, THE WIRING HARNESS BEHIND THE BULB AND THE STEERING COLUMN WAS MELTED. THE DEALER ADVISED THE CONTACT THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V086000 ( EXTERIOR LIGHTING:HEADLIGHTS) AND OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER WAS AWARE OF THE FAILURE BUT FAILED TO OFFER ANY ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT AND THE FAILURE MILEAGES WERE 163,000.