CONSUMER WAS DRIVING AT APPROX 65 MPH, WAS CUT OFF BY ANOTHER VEHICLE, STEERED TO THE RIGHT, ENDED UP HITTING A CALL BOX HEAD-ON. AIR BAG DID NOT DEPLOY. SEAT BELT WAS WORN AT TIME OF ACCIDENT, BUT RECEIVED WHIPLASH. TOYOTA INVESTIGATOR CLAIMS WAS NOT SUPPOSE TO DEPLOY BECAUSE IT WAS HIT IN AN ANGULAR POSTION. CLAIMS ADJUSTOR/BODY SHOP TECHNICIANS AND 3 DIFFERENT TOYOTA DEALERSHIPS AGREED AIR BAG SHOULD HAVE DEPLOYED.THIS DEFECT CAUSED BODILY HARM. *AK *NLM