TL* THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, HE CRASHED INTO A POLE AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED BACK INJURIES AS A RESULT OF THE FAILURE. THE VEHICLE WAS THEN TOWED BY THE CONTACT'S INSURANCE COMPANY BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 4,000.