# 2011 CHEVROLET HHR — AIR BAGS
> NHTSA complaint `912188` · 2012-03-29 · General Motors, LLC
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** CHEVROLET
- **Model:** HHR
- **Year:** 2011
- **Manufacturer:** General Motors, LLC
- **Component:** AIR BAGS
- **Miles at failure:** 19,000
- **Speed:** 30 mph
## Narrative
LAST JUNE, MY WIFE AND I PURCHASED A BRAND NEW 2011 HHR IN ORDER TO PROVIDE A SAFER, MORE DEPENDABLE VEHICLE FOR OUR TEENAGE DAUGHTERS TO LEARN TO DRIVE AND TO HAVE ENOUGH ROOM TO TAKE OUR DOGS WITH US WHEN WE WANTED TO GO SOMEWHERE AS A FAMILY.    IN JANUARY, ON ONE OF THE DAYS WE ACTUALLY HAD SNOW ON THE GROUND, I CAME TO AN INTERSECTION, TRIED TO STOP, COULDN'T, AND SLID THROUGH.  A CAR IN THE OPPOSITE DIRECTION MADE A LEFT TURN, NOT REALIZING I COULDN'T STOP, HIT ME ON THE FRONT LEFT SIDE OF THE HHR, TURNING ME 90 DEGREES FROM THE DIRECTION I WAS GOING AND CAUSING OVER $8,000 OF DAMAGE TO THE CAR.    THE GOOD NEWS IS THAT NO ONE WAS HURT.  WHEN I GOT HOME, THE FIRST THING MY WIFE ASKED WAS, DID I GET TO SEE WHAT MY AIRBAG LOOKED LIKE?  I REALIZED MY AIRBAGS NEVER DEPLOYED. WHY?  ALSO, WHY DIDN'T THE ANTI-LOCK BRAKES STOP THE CAR, OR AT LEAST SLOW IT DOWN?    AFTER REPEATED COMPLAINTS, THE DEALER DID FINALLY GET A REPRESENTATIVE FROM GM TO LOOK INTO IT, PULL THE BLACK BOX AND SEE IF WE HAD A REAL ISSUE.  THIS ACCIDENT HAPPENED ON JANUARY 18, AND ON MARCH 9TH, I FINALLY GOT A FORM LETTER FROM ESIS/GM BASICALLY CLAIMING THE CAR PERFORMED AS IT SHOULD.  THE LETTER ALSO STATED I SHOULD KEEP THE CAR IN AN UN-REPAIRED CONDITION UNTIL THE DISPUTE IS RESOLVED.  A DAY BEFORE I GOT THE LETTER, THE DEALER CALLED TO TELL ME THE REPAIRS ON THE CAR WERE ALMOST DONE.  THEY KNEW WE WERE DISPUTING IT AND FIXED THE CAR ANYWAY.   GM STATED I WOULD HAVE HAD TO STEP ON THE BRAKES SEVEN SECONDS
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*