# 2009 FORD FLEX — SERVICE BRAKES, AIR
> NHTSA complaint `915374` · 2012-04-20 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** FLEX
- **Year:** 2009
- **Manufacturer:** Ford Motor Company
- **Component:** SERVICE BRAKES, AIR
- **Miles at failure:** 67,000
- **Speed:** 5 mph
## Narrative
2009 FORD FLEX-COMPLETE BRAKE FAILURE AFTER SITTING FOR A PERIOD OF TIME AT HIGH-ALTITUDE.  BRAKES HAD FELT SPONGY OTHER TIMES BUT WE THOUGHT IT WAS DUE TO ICY PARKING LOT-AS AFTER DRIVING A BIT BRAKES FELT OK.  THIS TIME BRAKES FAILED COMPLETELY RESULTING IN PROPERTY DAMAGE. CAR TOWED TO LOCAL FORD DEALERSHIP -- THEY TOLD US THE BRAKES WERE FINE AND THERE HAVE BEEN NO ISSUES WITH BRAKES ON THE FORD FLEX--WHICH AFTER RESEARCHING WE KNOW TO BE FALSE.  THE BRAKES STILL DO NOT FEEL RIGHT UPON START-UP-BRAKE PEDAL GOES FURTHER DOWN BEFORE STOPPING; WE NOW WAIT A PERIOD OF TIME BEFORE DRIVING--WE ARE AFRAID TO DRIVE CAR BUT DON'T HAVE THE MONEY TO PURCHASE A DIFFERENT AUTOMOBILE-AND DON'T WANT TO PASS A DANGEROUS CAR TO ANOTHER FAMILY.    *JS
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*