TL* THE CONTACT OWNS A 2012 DODGE AVENGER. WHILE DRIVING DOWN A SLIGHT INCLINE APPROXIMATELY 15 MPH, THE TRANSMISSION AUTOMATICALLY DOWN-SHIFT VIOLENTLY. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT SUSTAINED A NECK INJURY AS A RESULT TO THE TRANSMISSION DEFECT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO OCCASIONS. THE FIRST REPAIR CONSISTED OF THE PCM BEING REPROGRAMMED. THE SECOND VISIT TO THE DEALER THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 800.