# 2011 FORD EXPLORER — STEERING
> NHTSA complaint `924588` · 2012-06-24 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2011
- **Manufacturer:** Ford Motor Company
- **Component:** STEERING
- **Miles at failure:** 15,020
- **Speed:** 12 mph
## Narrative
I WAS IN THE MIDDLE OF A LEFT HAND TURN WHEN THE POWER STEERING WENT OUT AT APPROX 10-15 MPH - THE FAULT CODE APPEARED & ALARM SOUNDED-I HAD TO "MUSCLE" THE STEERING WHEEL TO COMPLETE MY TURN WHILE NEARLY GOING OVER THE CURB INTO A BUSINESS.  MY FIRST REACTION WAS THAT THE ENGINE HAD STALLED BUT WHEN THE FAULT SHOWED AGAIN & ALARM SOUNDED THIS TIME IT WAS SHOWING THAT THE TERRAIN MANAGEMENT SYSTEM HAD FAILED.  AS IT WAS A 2-3 MILE STRAIGHT ROAD TO MY FORD DEALER & I DROVE THERE.  AFTER ARRIVING AT THE DEALER I SHUT OFF THE ENGINE, REPORTED WHAT HAPPENED.  THE SERVICE ADVISOR STARTED THE VEHICLE & THE POWER STEERING HAD RESET.  THEY PUT THE VEHICLE ON THE DIAGNOSTIC UNIT & IT SHOWED A STEERING GEAR & STEERING GEAR MODULE/COMMUNICATION SENSOR(?) NEEDED REPLACEMENT.  IT WAS ORDERED & INSTALLED ON 6/18/12 & HAS NOT FAILED SENSE THEN.  I MENTIONED AN INJURY - IT WAS TO MY RIGHT SHOULDER AS I HAVE A TOTAL SHOULDER IMPLANT.  I HURT IT "MUSCLING" THE STEERING WHEEL TO STRAIGHTENING THE VEHICLE OUT.  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*