TL* THE CONTACT OWNS A 2013 NISSAN ALTIMA (N/A). THE CONTACT STATED THAT THE HEADREST CAUSED THE CONTACT BACK PAIN, HEAD ACHES AND NUMBNESS IN THE ARM. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE THE DEALER TURNED THE HEAD REST AROUND. THE CONTACT STATED THAT AFTER THE HEAD REST WAS TURNED, THERE WAS NO MORE PAIN. THE FAILURE MILEAGE WAS 1,000.