# 2009 CHEVROLET MALIBU — AIR BAGS
> NHTSA complaint `938572` · 2012-09-10 · General Motors, LLC
## Severity
- **Deaths:** 0
- **Injured:** 3
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** CHEVROLET
- **Model:** MALIBU
- **Year:** 2009
- **Manufacturer:** General Motors, LLC
- **Component:** AIR BAGS
- **Miles at failure:** 27,000
- **Speed:** 15 mph
## Narrative
I WAS HIT VERY HARD ON DRIVER FRONT AND SIDE PANEL.  OTHER DRIVER IN TRUCK FAILED TO YIELD (TEXTING AND TALKING ON BLUETOOTH) WAS MAKING A LEFT TURN AND RAN INTO OUR CAR I WAS MOVING ABOUT 10-15 MPH NO ONSTAR CALL  AND NONE OF THE BAGS DEPLOYED.  3 PEOPLE HURT AND STILL SORE MUST SEE DOCTOR FOR >12 TREATMENTS TO REALIGN AND STOP SORENESS. MY X-RAYS OF MY BACK LOOK AWFUL. WE ALL HAVE VERTEBRAE DAMAGE IN OUR NECKS  INJURED NECK, SHOULDERS, ARMS/WRIST, HEADACHES, BACK, RIBS, KNEES, NUMBNESS IN FEET. HURTS VERY MUCH. M.D. STATED I WOULD HAVE BEEN LESS HURT IF BAG(S) HAD DEPLOYED. CALLED GM OUT OF CONCERN. THEY CALLED ME FOR INFO. LAST CALL, FRIDAY GM REP (FAITH) READ STATEMENT " IT MAY TAKE UP TO 120 DAYS TO INVESTIGATE AND DURING THAT TIME I'M RESPONSIBLE FOR PAYING FOR A CAR RENTAL, IF GM FINDS PROBLEM, THEY WILL PAY FOR THE RENTAL AND/OF OTHER AWARDS."  I WAS IN BED SORE DURING THIS CALL AND I'VE BEEN EXPERIENCING IMPAIRED THINKING SINCE THIS ACCIDENT. AFTER I HUNG UP I WAS VERY ANGRY ABOUT THIS. GM CAN AND PROBABLY WILL SAY "NOTHINGS WRONG" AND I'M STUCK WITH HUGE RENTAL BILL AND POSSIBLY A DEFECTIVE CAR. I CALLED BACK AND LEFT MSG W/FAITH AND HER BOSS ON ANSWERING SERVICE.  I  ASK "WHAT IF I DON'T AGREE TO THESE TERMS?" FAITH SAID THE FILE WOULD BE CLOSED. GM, THIS IS SERIOUS, YOU CAN'T OFFER A LOANER CAR? THE AVERAGE SMALL CAR RENTAL IS AROUND $27.00 A DAY. I FEEL LIKE THIS IS A CATCH-22 SITUATION.  I HAD BEEN PLANNING SINCE LAST YEAR TO BUY THE CHEVY EQUINOX - FORGET THAT.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*