TL* THE CONTACT OWNS A 2005 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC STOP, A VEHICLE CRASHED INTO THE REAR OF HER VEHICLE. THE CONTACT WAS PUSHED FORWARD FROM THE FORCE OF THE IMPACT HOWEVER, HER SEAT BELT FAILED TO RESTRAIN HER AND HER FACE WAS THROWN INTO THE STEERING WHEEL. THE CONTACT'S VEHICLE THEN CRASHED INTO A PRECEDING VEHICLE. THE CONTACT'S SEAT BELT THEN BECAME COMPLETELY UNLATCHED AND THE AIR BAGS ALSO FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK AND THE FACE. THE VEHICLE HAD NOT BEEN DIAGNOSED FOR THE FAILURES OF THE SEAT BELTS OR AIR BAGS. THE FAILURE AND CURRENT MILEAGES WERE 94,308. UPDATED 10/17/12 *CN UPDATED 10/23/2012 *JS