TL* THE CONTACT OWNS A 2006 DODGE DURANGO. THE CONTACT STATED THAT THE BAR ABOVE THE PASSENGER SIDE DOOR FRACTURED AND CAUSED HER TO FALL. THE CONTACT INJURED HER RIGHT KNEE AS A RESULT. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT SHE WOULD HAVE TO TAKE THE VEHICLE IN FOR DIAGNOSIS. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 127,079.