# 2011 BMW X5 DIESEL SAV — STEERING
> NHTSA complaint `953197` · 2012-12-11 · BMW of North America, LLC
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** BMW
- **Model:** X5 DIESEL SAV
- **Year:** 2011
- **Manufacturer:** BMW of North America, LLC
- **Component:** STEERING
- **Miles at failure:** 23,000
- **Speed:** 15 mph
## Narrative
WHEN MAKING A RIGHT HAND TURN THE STEERING WHEEL LOCKED AND THE STEERING WHEEL COULD NOT BE TURNED, I CRASHED INTO A TREE, SUSTAINING MINOR INJURIES.  PLEASE NOTE THE BMW ASSIST DID NOT WORK PROPERLY EITHER!  IT TURNED ON BUT I WAS PLACED ON HOLD LEAVING THE ASSIST ON HOLD PERMANENTLY AND COULD NOT TURN IT OFF OR RESET IT.  THEY ALSO NEVER CALLED FOR HELP. *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*