# 2012 DODGE JOURNEY — STEERING
> NHTSA complaint `956080` · 2013-01-02 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 3
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** DODGE
- **Model:** JOURNEY
- **Year:** 2012
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** STEERING
- **Miles at failure:** 1,000
- **Speed:** 20 mph
## Narrative
I PURCHASED THE VEHICLE ON JUNE 15,2012. UNEXPECTEDLY, ON SEPTEMBER 22, 2012 MY VEHICLE LOST CONTROL  AT THE LOCATION I 287NB EXIT  41A PARSIPPANY RAMP  ONTO 80 E TRAFFIC THEN MY VEHICLE LOST CONTROL AND SLAMMED ONTO THE GUARD RAIL REPEATEDLY. I IMMEDIATELY NOTIFIED JOHN JOHNSON OF THE INCIDENT AND I PLEADED FOR THEM TO SEND ME A TOW TRUCK BECAUSE OF MY 100,000 MI WARRANTY. FURTHER, I CONTACTED THE MANUFACTURERS CHRYSLER GROUP AND EXPLAINED THE SITUATION. EVENTUALLY, BECAUSE OF THE ACCIDENT CAUSE AND EFFECT THEY TOOK THE VEHICLE AND SEND FOR A  CONTRACTOR INSPECTOR FROM PENNSYLVANIA TO INSPECT THE CAR.  AFTER THE INSPECTION, THE CONTRACTOR CONTACTED ME AND TOLD ME HE IS SENDING IN THE REPORT TO CHRYSLER AND WAIT A WEEK BEFORE CONTACTING THEM FOR A COPY OF THE REPORT. MOREOVER, I FOLLOWED UP, AND CHRYSLER COULD NOT TELL ME WHO WAS HANDLING MY CASE. FINALLY, AFTER PURSUING MY CASE SOMEONE TOLD ME THAT MY VEHICLE CASE FILE WAS CLOSED AND SENT TO THE  LEGAL DEPARTMENT BECAUSE IT WAS DETERMINED THAT MY VEHICLE STEERING WHEEL WENT OUT. FURTHER, I WAS TOLD THAT SOMEONE WOULD BE IN CONTACT WITH ME SHORTLY. NO ONE CONTACTED ME AND  SEVERAL WEEKS PASSED AND I STILL DIDN'T HEAR ANYTHING FROM THE CHRYSLER GROUP. I TRIED AGAIN UNTIL I GOT AN ANSWER AND I WAS TOLD TO EXPECT A LETTER AND NO FURTHER INFORMATION WAS PROVIDED. EVENTUALLY, AFTER A LONG WAIT, I RECEIVED A LETTER THAT  STATED THAT MY CLAIM IS DENIED AND THAT THE INSPECTOR DID NOT FIND ANY MANUFACTURING DEFECT THAT CAUSED THE ACCI
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*