NHTSA complaint: 2011 FORD ESCAPE — STRUCTURE:BODY:HATCHBACK/LIFTGATE
CLOSING REAR LIFT GATE AFTER THE CAR REMAINED STATIONARY OVERNIGHT, THE WINDOW SHATTERED ONTO THE GROUND AND INTO THE TRUNK. LOW TEMPERATURE FROM THE NIGHT BEFORE WAS 19 DEG F. SUBSEQUENT CLEAN-UP EFFORTS REVEALED SCRATCHES TO CAR BODY AND RESULTED IN PERSONAL INJURY (LACERATIONS). FORD WOULD NOT COVER THE REPAIR COST BASED ON VEHICLE MILEAGE, DESPITE EXPLICIT REFERENCE TO PE 11-016 AND TO FORD TECHNICAL SERVICES BULLETIN 10-22-10. *TR
National Highway Traffic Safety Administration — Office of Defects Investigation