# 2004 HONDA PILOT — SEATS
> NHTSA complaint `963913` · 2013-02-19 · Honda (American Honda Motor Co.)
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** HONDA
- **Model:** PILOT
- **Year:** 2004
- **Manufacturer:** Honda (American Honda Motor Co.)
- **Component:** SEATS
- **Miles at failure:** 101,600
- **Speed:** 20 mph
## Narrative
THE SEAT HEATER GOT REALLY HOT IN ONE PLACE ON MY BACK.  IT SLIGHTLY (LESS THAN A 1ST DEGREE BURN) BURNT MY BACK.  ALSO, THE SEAT SMOKED.   I HAD THE SEAT HEATER ON FOR 15 MINUTES.   I NOTIFIED HONDA AND THE DEALER.  THE DEALER TESTED THE SEAT FOR ONLY 10 MINUTES; AND, SAID IT DIDN'T SMOKE.  I WAS ONE OF THE THE FIRST ONES INTO THE DEALER AND THE LAST ONE OUT (ELEVEN HOUR WAIT!) FOR A 10 MINUTE CHECK AND 2 RECALLS WHICH SHOULD HAVE TAKEN LESS TIME.  I DIDN'T WANT TO GO BACK ANOTHER DAY TO HAVE IT CHECKED FOR 15 MINUTES (I HAVE A FAMILY); SO, I TOLD THE DEALER TO DISABLE THE SEAT HEATER SO THAT MY TODDLERS, MY WIFE AND I WON'T GET HURT ANY FURTHER OR HAVE A DISASTER WITH A POSSIBLE FIRE.  THE DEALER DISABLED THE SEAT HEATER AS I REQUESTED.  I HAVE NOT HEARD BACK FROM HONDA (OF COURSE).  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*