NHTSA complaint: 2004 DODGE DURANGO — VISIBILITY/WIPER
03/15/20013 I AND MY SON WERE GETTING OUT OF THE WINN DIXIE, A HEAVY SPOKE COMING OUT OF THE PANEL. I CALLED FIRE DEPT. AND TRIPLE A TO PICK UP THE VEHICLE, THE VEHICLE SHOT DOWN COMPLETE AFTER THAT. WIPER WHEN OFF AND LIGHT . 03/19/13 FOR THE 2ND TIME, I TOOK THE VEHICLE TO THE DEALER AS PER CHRYSLER INSTRUCTIONS ( MIAMI LAKES AUTO MALL) TO REPAIR THE RECALL G07 BACK IN 2009 OR 2010 THAT WAS PERFORM THERE. 03/20/2013 THEY CALLED FROM THE DEALER TO PICK UP THE VEHICLE. WHEN I WENT TO PICK UP, THEY TOLD ME, THEY BROUGHT THE WRONG PARTS WITH A HUGE MILES THEY NEED IT TO RETURN SAME AND REQUEST ANOTHER ONE. THEY DIDN'T KNEW THE MILES THEY PUT ME 94,000 SOMETHING MILES WITHOUT CONFIRM WITH US. THE ASSISTANT SERVICE MANAGER WAS VERY UN PROFESSIONAL, HE TOLD ME THAT WAS THE COMPUTER IN OTHER WORDS THEY DIDN'T KNEW. AT THAT TIME THEY TOLD US ME AND MY HUSBAND THAT THE ONLY THING THAT THEY FOUND ON THE CAR WAS THE BRAKE PAD AND SOME OTHER PARTS THAT THEY INFORM US THAT NEEDS REPAIR IN FUTURE DATE. IF WE WANT THEY CAN DO IT FOR $800.00, WE TOLD NO THANKS, WE WILL REPAIR SAME ISSUE WHEN WE CAN. 03/25/2013 THE DEALER CALLS US TO PICK UP THE CAR, HOWEVER THE LIGHTS ON THE PANEL ARE NOT WORKING. I EXPLAIN THE DEALER & CHRYSLER HOW I CAN DRIVE A CAR WITHOUT SEEING THE MILES THAT I'M GOING OR ANYTHING ELSE. THAT?S NOT SAFE FOR ME OR THE CONSUMERS. OF COURSE THEY DON'T CARE, THEY TOLD ME TO PAY THEM THE REPAIR OR DRIVE THE VEHICLE. WHICH I DON'T AGREE CAUSE THE VEHICLE WAS WORKING
National Highway Traffic Safety Administration — Office of Defects Investigation