# 2010 FORD ESCAPE — VISIBILITY:GLASS, SIDE/REAR
> NHTSA complaint `973474` · 2013-04-11 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** ESCAPE
- **Year:** 2010
- **Manufacturer:** Ford Motor Company
- **Component:** VISIBILITY:GLASS, SIDE/REAR
## Narrative
ON FEB 22, 2013 I EXPERIENCED A PROBLEM WITH MY 2010 FORD ESCAPE, WHILE CLOSING THE REAR LIFTGATE MY BACK WINDOW COMPLETELY SHATTERED - RESULTING IN MY HAVING TO REPLACE THE WINDOW WHICH COST ME $466.83. AFTER SOME RESEARCH ON THE INTERNET, I FOUND THE FORD KNOWS OF THIS PROBLEM AND IT HAS HAPPENED ON OTHER VEHICLES - MY PROBLEM OCCURRED WHILE THE VEHICLE WAS STATIONARY AND ALSO IN THE EARLY MORNING HOURS. I ALSO INCURRED MINOR CUTS AND LACERATIONS DUE TO CLEANING UP THE BROKEN GLASS. I BELIEVE SINCE FORD MOTOR CO. KNEW OF THIS PROBLEM AND FAILED TO NOTIFY OWNERS OF THIS, I SHOULD BE ENTITLED FOR REIMBURSEMENT OF THE COST FOR REPAIRING THE WINDOW, SINCE IT WAS A DEFECTED PRODUCT.  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*