TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING LOT AT 3 MPH, SHE ATTEMPTED TO ENGAGE THE BRAKES BUT THEY FAILED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE ABS AND THE CHECK BRAKE WARNING LAMP ILLUMINATED. ALSO, THE CONTACT STATED THAT SHE HAD TO CRASH INTO A TREE IN ORDER TO STOP THE VEHICLE. NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 104,000. *TR