# 2012 SUBARU OUTBACK — SEATS
> NHTSA complaint `975999` · 2013-04-26 · Subaru of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** SUBARU
- **Model:** OUTBACK
- **Year:** 2012
- **Manufacturer:** Subaru of America, Inc.
- **Component:** SEATS
- **Miles at failure:** 250
## Narrative
WE OWNED THE CAR ONLY 2 DAYS AND WAS OUT FOR OUR FIRST DRIVE OWNING OUR FIRST BRAND NEW CAR.  THINGS SEEMED ALL GOOD UNTIL WE STOPPED AT A BANK AND I PUT MY LEFT FOOT ON THE FOOT REST AND PRESSED MY BACK INTO THE SEAT TO RELEASE THE TENSION IN MY PANTS SO I COULD PULL OUT MY WALLET WHEN ALL THE SUDDEN CATCHING ME BY TOTAL SURPRISE THE SEAT GAVE WAY.  A SHOCK WENT UP AND DOWN MY SPINE AS I GOT OUT OF THE CAR IN AWE OF WHAT JUST HAPPENED AN THE CONDITION I WAS IN I HAD TO SIT IN THE PASSENGER SEAT TO SEE IF IT WAS JUST A FLUKE OR IS THIS A REAL PROBLEM AND I JUST GOT THE WORST OF IT.      WITH A LITTLE PRESSURE LEANING BACK IN THE SEAT FOR A FEW MOMENTS AND SNAP ALL THESE SEATS CAN BE BROKEN. I WAS DOING GREAT AND NOW EVERYDAY I HAVE NERVE PROBLEMS AND BACK ISSUES I HAVE NEVER EXPERIENCED IN MY LIFE.  I AM HEIGHT WEIGHT PROPORTIONAL AND ACTUALLY A LITTLE ON THE THIN SIDE.      THE DEALERSHIP AND SUBARU OF AMERICA SWORE THIS NEVER HAPPENED BEFORE. GOOGLE AND YOUTUBE "SUBARU OUTBACK LUMBAR SUPPORT BROKE" I FOUND PROBLEMS GOING BACK TO 2008!!    I ASKED THEM TO BUY THE CAR BACK BUT THEY "BENT THE CLIP A LITTLE EXTRA" AS A FIX AND INSISTED I TAKE IT HOME. IT BROKE AGAIN WHILE JUST DRIVING 40MPH DOWN THE ROAD NORMALLY SO I CONVINCED THEM BY TALKING TO THE OWNER TO GIVE ME A TRADE UP TO THE ELECTRIC SEAT.  LITTLE TO KNOW THE PASSENGER SEAT IS THE SAME SEAT AS IN THE BASIC MODEL.  I OWN THE PREMIUM NOW AND I WILL DO A REPORT ON IT AS WELL AS I HAVE OWNED MANY FOREIGN CARS AND NOT ONE 
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*