# 2010 HARLEY-DAVIDSON FLTRX — SERVICE BRAKES
> NHTSA complaint `976087` · 2013-04-27 · Harley-Davidson Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** HARLEY-DAVIDSON
- **Model:** FLTRX
- **Year:** 2010
- **Manufacturer:** Harley-Davidson Motor Company
- **Component:** SERVICE BRAKES
- **Miles at failure:** 20,750
## Narrative
ON 3/13/2012 I PAID HOLSTEIN'S HARLEY-DAVIDSON FOR SERVICE THAT INCLUDED A 5K SERVICE. HOLSTEIN'S FAILED TO OBSERVE AND REPAIR A BRAKE SWITCH RECALL. ON 7/12/2012, THE BRAKE SWITCH STARTED ON FIRE. ON 7/14/2012 HOLSTEIN'S REFUSED TO REPAIR THE BRAKES AND I HAD IT TOWED TO WERNER CYCLE WORKS FOR REPAIR. HARLEY-DAVIDSON CUSTOMER CARE REFUSED TO REIMBURSE ME FOR REPAIR SINCE WERNER'S IS NOT A HARLEY-DAVIDSON SHOP (FILED CASE # [XXX]). HOLSTEIN'S REFUSED TO REIMBURSE ME EVEN THOUGH THEY VERBALLY ACKNOWLEDGED THAT I PAID FOR A 5K SERVICE CHECK AND THEY SHOULD HAVE REPAIRED THE BRAKE SWITCH.    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*