# SAMSUNG MICROWAVE MR5493G — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
> NHTSA complaint `977832` · 2013-05-07 · SAMSUNG ELECTRONICS CO., LTD
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** SAMSUNG MICROWAVE
- **Model:** MR5493G
- **Year:** —
- **Manufacturer:** SAMSUNG ELECTRONICS CO., LTD
- **Component:** EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
## Narrative
MICROWAVE, SAMSUNG MR5493G, BEGAN OPERATION BY ITSELF AND STARTED A FIRE. THE MICROWAVE IS DAMAGED BEYOND REPAIR. THE COACH FILLED WITH SMOKE. I HAVE CONTACTED SAMSUNG ABOUT NHTSA CAMPAIGN NUMBER 03E044000. IT TOOK SEVERAL CALLS TO GET THEM TO AGREE TO REPLACE THE UNIT. THEY OFFERED $200. TRANS 4119069438. THE COACH WAS SMOKE DAMAGED. I AM GETTING AN ESTIMATE TO REMOVE THE SMOKE DAMAGE. SAMSUNG AGREED TO PAY FOR THE SMOKE DAMAGE, TRANS 5105693753. I WAS CALLED, A VOICE MAIL LEFT AND SENT AN -EMAIL WITH INSTRUCTIONS ON HOW TO OBTAIN THE $200. I WAS THEN CALLED THE NEXT DAY AS IF THEY NEEDED TO GET A HOLD OF ME URGENTLY. ANOTHER VOICE MAIL WAS LEFT. I WAS TOLD I HAD 3 DAYS TO SEND IN THE PAPERWORK SENT IN THE E-MAIL OR LOSE THE OPPORTUNITY TO HAVE THE MICROWAVE RECALLED. THE E-MAIL SAID I HAD 2 WEEKS. I NEED TO WAIT FOR THE SMOKE DAMAGE ESTIMATE, WHICH SHOULD BE AT THE 3 DAY MARK. I FEEL SAMSUNG IS TRYING TO AVOID PAYING FOR ANY DAMAGES OR RECALL THIS MICROWAVE. I FELT I NEEDED TO REPORT THE INCIDENT AND SAMSUNG'S POOR HANDLING OF THIS RECALL. I WOULD LIKE TO KNOW WHAT SAMSUNG'S RESPONSIBILITY IN THIS RECALL IS. I HAVE OWNED THIS VEHICLE FOR 3 YEARS AND I WAS NEVER NOTIFIED OF THE RECALL.  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*