NHTSA complaint: 2011 TOYOTA HIGHLANDER — EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS DIDN'T ILLUMINATE THE ENTIRE ROAD. AS A RESULT, THE CONTACT HIT A DEER. THE CONTACT WAS NOT ABLE TO AVOID THE CRASH DUE TO FAILED VISIBILITY COVERAGE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE PRIOR TO THE CRASH. THE DEALER ALIGNED THE HEADLIGHTS SEVERAL TIMES HOWEVER, THE FAILURE WAS NOT CORRECTED. THE DEALER STATED THAT THE HEADLIGHT DESIGN WAS A MANUFACTURING DEFECT THAT COULD NOT BE CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 32,000. UPDATED 7/8/13 *CN THE CONSUMER WAS INFORMED THE HEADLIGHTS COULD NOT BE FIXED, AS IT WAS A FACTORY PROBLEM. UPDATED 07/18/13
National Highway Traffic Safety Administration — Office of Defects Investigation