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2012 CHEVROLET CRUZE — UNKNOWN OR OTHER

fire · 996101 · 2013-07-23

Vehicle

Make
CHEVROLET
Model
CRUZE
Year
2012
Manufacturer
General Motors, LLC
Component
UNKNOWN OR OTHER
Miles at failure
14,000

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

DRIVING BACK HOME CAR STARTED TO JERK AND ALL LIGHTS ON DASH BEGAN TO FLICKER. PULLED OVER AND WITHIN A MINUTE CAR STARTED TO SMOKE FROM UNDER THE HOOD THEN BEHIND DASH. STATE TROOPER PULLED BEHIND ME AND ASSISTED SEE WHAT WAS THE TROUBLE. LIFTED UP THE HOOD AND SAW ENGINE WAS ON FIRE AT THE REAR OF ENGINE. TROOPER BEGAN TO HELP REMOVE PERSONAL ITEMS BUT CAR WAS IN FLAMES VERY QUICKLY FROM AROUND REAR OF ENGINE. CONTACTED THE CHEVY DEALER IN VIRGINIA BEACH FROM WHICH THE CRUZE WAS PURCHASE. NEVER GOT A RETURN CALL. CONTACTED THEIR FINANCE MANAGER ONCE A WEEK. NO REPLY. CONTACTED MAIN MANAGER LEFT MESSAGE. AGAIN NO REPLY. THE ONLY CALL I GOT FROM CHEVY WAS THEIR GM FINANCIAL WHERE THE LOAN IS.. THEY WANTED THE PAYOFF QUICK AND VERY LITTLE ASSISTANCE IN HELPING TO GET INFO ON WHAT TO DO NEXT.. WOULD HAVE LEFT IT ALONE BUT SON IS IN NAVY AND NEEDS A CAR. THE ONLY HELP WE GOT WAS FROM THE TROOPERS THAT REFER US TO THIS SITE. ALSO SAW THAT THE CRUSE IS HAVING PROBLEMS WITH ENGINE FIRES AND DASH FIRES. WANT SOMETHING DONE BEFORE SOMEONE GETS HURT FROM THIS. MY SON RECOGNIZED A PROBLEM AND PULLED OVER. SOMEONE ELSE MIGHT NOT BE SO LUCKY.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10531489
Machine
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