TL* THE CONTACT OWNS A 2013 HONDA ACCORD. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADREST WOULD CAUSE SEVERE NECK AND BACK PAIN TO THE DRIVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE HEADREST WAS INSTALLED PROPERLY AND WORKING AS DESIGNED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70. *TR