IN JULY 2004, BUSTIN INDUSTRIAL PRODUCTS ISSUED TWO SERVICE BULLETINS ADDRESSING ISSUES CONCERNING POSSIBLE LADDER FAILURE.THE FIRST BULLETIN PERTAINED TO STEEL LADDERS.THERE ARE TWO CONCERNS:1) UNDER CERTAIN CONDITIONS THE SIDE PINS BECOME LOOSE AND BACK OUT;AND2) THE LADDER STRINGERS DEVELOP CRACKS. THE SECOND BULLETIN PERTAINED TO ALUMINUM LADDERS.THE CONCERN WITH THESE LADDERS IS THAT THERE IS A POTENTIAL FOR WELD BREAKAGE ON THE STEPS.ANY OF THESE FAILURES CAN RESULT IN A FALL INJURY. THIS PRELIMINARY EVALUATION WAS OPENED TO UNDERSTAND BUSTIN'S RATIONALE FOR NOT CONDUCTING A SAFETY RECALL TO ADDRESS THESE ISSUES.AFTER FURTHER REVIEW, BUSTIN HAS AGREED TO CONDUCT A SAFETY RECALL TO INSPECT AND REPAIR THE SUBJECT LADDERS.A COPY OF THE RECALL IS ATTACHED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.