# NHTSA Preliminary Evaluation PE23014
> **Loss of steering control** · Opened 2023-07-28 · Closed 2024-02-05
## Investigation
- **Action number:** PE23014
- **Type:** Preliminary Evaluation
- **Open date:** 2023-07-28
- **Close date:** 2024-02-05
- **Manufacturer:** Tesla, Inc.
- **Affected makes:** TESLA
- **Affected components:** STEERING
- **Affected model years:** 2023
- **Affected (make, year) variants:** 2
## Summary

On July 28, 2023, The Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23-014) after receiving 12 Vehicle Owner Questionnaires (VOQs) reporting loss of steering control in model years (MY) 2023 Tesla Model 3 and Y vehicles. During PE23-014, ODI interviewed complainants, sent an Information Request (IR) letter to Tesla, and convened technical meetings with Tesla that included a joint inspection of a crashed vehicle. The investigation identified 2,388 total complaints regarding the alleged defect, including 124 complaints through VOQs and 2,264 complaints through manufacturer data. ODI is associating 1 crash to this investigation (11544655), where a driver was unable to complete a right hand turn in the intersection and hit a vehicle. This vehicle was subject to a joint inspection by ODI and Tesla. The steering rack was recovered by ODI with the consumer’s permission. ODI’s interviews of allegations supplied to the agency, in the form of VOQs, identified patterns of the incoming complaint traffic. Complaints allege an inability to turn the steering wheel, while other complaints allege an increase in required effort to turn the steering wheel.  These conditions were reported to occur during the drive cycle as well as at start-up.  Approximately one-third of complaints with a reported speed occurred at vehicle start-up or speeds less than 5 mph. Interviews with failures reported at speeds over 5 mph, half reported an inability to turn the steering wheel. A majority of complaints with a reported speed reported between 5 mph and 35 mph with approximately 1 in 10 occurring on open roads at speeds 35 mph and over. The highest reported speed regarding an alleged inability to turn the steering wheel is 75 mph. A majority of allegations reported seeing a warning message, “Steering assist reduced”, either before, during or after the loss of steering control. A portion of drivers described their steering begin to feel “notchy” or “clicky” either prior to 

## Source
- [NHTSA ODI investigation page](https://www-odi.nhtsa.dot.gov/owners/SearchResults?searchType=ID&targetCategory=I&searchCriteria.nhtsa_ids=PE23014)
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