CFPB consumer complaint against WESTERN UNION COMPANY, THE

Prepaid card · Trouble using the card — Trouble using the card to send money to another person · received 2026-05-08T12:00:00-05:00 from NY · view on consumerfinance.gov ↗

No public narrative — consumer did not consent to publication.

Key facts

Complaint ID
22019118
Company
WESTERN UNION COMPANY, THE
Product
Prepaid card
Sub-product
General-purpose prepaid card
Issue
Trouble using the card
Sub-issue
Trouble using the card to send money to another person
Date received
2026-05-08T12:00:00-05:00
Submitted via
Web
State
NY
Company response
Closed with explanation
Timely response
Yes
Consumer disputed
N/A

Related