CFPB consumer complaint against NAVY FEDERAL CREDIT UNION

Credit card · Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card · received 2026-05-08T12:00:00-05:00 from TX · view on consumerfinance.gov ↗

No public narrative — consumer did not consent to publication.

Key facts

Complaint ID
22027932
Company
NAVY FEDERAL CREDIT UNION
Product
Credit card
Sub-product
General-purpose credit card or charge card
Issue
Advertising and marketing, including promotional offers
Sub-issue
Confusing or misleading advertising about the credit card
Date received
2026-05-08T12:00:00-05:00
Submitted via
Web
State
TX
Company response
In progress
Timely response
Yes
Consumer disputed
N/A
Tags
Older American, Servicemember

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