CFPB consumer complaint against NAVY FEDERAL CREDIT UNION

Mortgage · Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure · received 2026-05-10T12:00:00-05:00 from MD · view on consumerfinance.gov ↗

No public narrative — consumer did not consent to publication.

Key facts

Complaint ID
22059285
Company
NAVY FEDERAL CREDIT UNION
Product
Mortgage
Sub-product
Conventional home mortgage
Issue
Struggling to pay mortgage
Sub-issue
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Date received
2026-05-10T12:00:00-05:00
Submitted via
Web
State
MD
Company response
In progress
Timely response
Yes
Consumer disputed
N/A

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