CFPB consumer complaint against AMERICAN EXPRESS COMPANY

Name: Credit card complaint against AMERICAN EXPRESS COMPANY
Item: AMERICAN EXPRESS COMPANY
Author: Anonymous CFPB consumer

Credit card · Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms · received 2026-05-10T12:00:00-05:00 from CA · view on consumerfinance.gov ↗

No public narrative — consumer did not consent to publication.

Key facts

Complaint ID: 22061881
Company: AMERICAN EXPRESS COMPANY
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms
Date received: 2026-05-10T12:00:00-05:00
Submitted via: Web
State: CA
Company response: Closed with explanation
Timely response: Yes
Consumer disputed: N/A

All complaints against this company: /api/v1/cfpb/by-company/AMERICAN EXPRESS COMPANY
Compliance screen for this company: /api/v1/screening/all?name=AMERICAN EXPRESS COMPANY

CFPB consumer complaint against AMERICAN EXPRESS COMPANY

Key facts

Related