CFPB consumer complaint against NAVY FEDERAL CREDIT UNION

Credit card · Struggling to pay your bill — Credit card company won't work with you while you're going through financial hardship · received 2026-05-11T12:00:00-05:00 from FL · view on consumerfinance.gov ↗

No public narrative — consumer did not consent to publication.

Key facts

Complaint ID
22071128
Company
NAVY FEDERAL CREDIT UNION
Product
Credit card
Sub-product
General-purpose credit card or charge card
Issue
Struggling to pay your bill
Sub-issue
Credit card company won't work with you while you're going through financial hardship
Date received
2026-05-11T12:00:00-05:00
Submitted via
Web
State
FL
Company response
In progress
Timely response
Yes
Consumer disputed
N/A
Tags
Servicemember

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